Every solution provider is able to provide technical support. However, nobody could surpass Cinnowin in the support wideness and deepness. Cinnowin technical support is all-dimensional and very convenient. Online help will be your first stop to seek technical support from Cinnowin. We provide a series of free technical support such as online user manual to be downloaded, Email and telephone support and knowledge base etc.. Moreover, Cinnowin offers you premium annual technical support.

1. Online User Manual

You are kindly to download user manual suitable for your version to help you solve your problems faced.

2. E-mail and Telephone Support

The response time for this standard E-mail and telephone service is at Cinnowin’s convenience. Supporting time is from 10:00-16:30.

3. Knowledge Base

Knowledge base is a FAQ pool. You can find frequently asked questions and their relevant answers, which occur during the system installation and usage. Cinnowin believes that it would help you solve your problems. We suggest you look for answers here before you E-mail or call us.

4. Annual Premium Technical Support – making you always one step ahead

In an endeavor to better your use of Cinnowin CMMS & EAM solutions, to solve your problems faster and more efficient, Cinnowin provides Annual Premium Technical Support to you. You must subscribe to enjoy this support, but it is absolutely worthy of what more than you have paid. Through our 24-7 technical support, you have opportunity to enjoy the latest enhanced functionality, product upgrade and leading technology in the field. Our annual premium technical support would make you experience new value from the on-going version. Otherwise, you are able to upgrade your system to higher level of CinnowinCMMS & EAM solutions when necessary.

A premium support subscription entitles you to

• FREE product upgrades during the period of subscription


• Response with the same working day and problems solving soonest possible


• Free 1 man.day on-site support (excluding transportation & accommodation)


• Support only from our HQ office (Dalian China)


• Priority Email Support


• MSN, Skype and QQ support


• 24-7 Telephone support